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As of October 28th, Gen 3 Mobility, LLC has ceased operations and is no longer offering customer support.

During our brief existence we were fortunate to service many incredible customers, build some amazing products and have fun doing it.

We thank you for your support.
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Common eBike Problems
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Here are things to check when your ebike is experiencing issues


Always check that your battery is installed fully before riding, failure to ensure that it is locked in place can result in damage to the bike, risk of having the battery fall out while riding and/or shorting the electrical system


PLEASE NOTE: Your throttle and pedal assist will not work in assistance level "0", only 1-5 will allow for throttle/pedal assistance


Please contact us if you have any other questions or if we did not cover what you were looking for!




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