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As of October 28th, Gen 3 Mobility, LLC has ceased operations and is no longer offering customer support.

During our brief existence we were fortunate to service many incredible customers, build some amazing products and have fun doing it.

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Home > Frequently Asked Questions > Where is the serial number on my bike?
Where is the serial number on my bike?
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The serial number for your ebike is important for registering your bike with the organizations listed below. The serial number can be found on the head tube of the frame just below the handlebars and above the Gen3 Logo or on the Bottom Bracket shell on the underside of the bike between the pedals and cranks.



If your bike is lost or stolen, please contact us. We can mark the serial number in our system for future use.

we can only track serial numbers that have been registered at


If your bike has been stolen, filling out a registration afterwards with us or one of these sites can help locate the bike. These are resources that cover large portions of the world.

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