As of October 28th, Gen 3 Mobility, LLC has ceased operations and is no longer offering customer support.
During our brief existence we were fortunate to service many incredible customers, build some amazing products and have fun doing it.
We thank you for your support.
Recommended tools for your eBike
**HERE YOU WILL FIND A LIST OF TOOLS YOUR BIKE WILL USE** **ASSEMBLY TOOLS:** **Allen/Hex keys: **Avoid using "multi-tools" for assembly as they cannot properly tighten items of higher torque * 3mm * 4mm * 5mm * 6mm * 8mm **Other tools:** * Pedal wrench (or 15mm wrench) * 19mm wrench (for rear whee…
Replacing a Shift Cable or Housing on your eBike
There are a multiple reasons to change the shift cable on your eBike. First we will look at reasons why you can be having shifting issues, and then we will get into the repair/replacement process. This repair is made much easier with a bike stand, putting a bike upside-down to do repairs can scratch and damage compo…
Replacing a Flat Tire on your eBike
This step-by-step applies to all of our electric bikes, if you have any trouble, please reach out to us or to your local bike shop. **TOOLS REQUIRED:** * Wrench (if removing the rear wheel) * Tire levers (plastic) * Replacement tube or a patch kit * Inflation device for use with a schrader valve (optional) …
Replacing the Brake Pads on your eBike
**Tools Needed:** * Needlenose Pliers * Rubber gloves Note: The best way to begin this process is to remove the wheel of the bike for easy access to the brake caliper. Whether removing the front or rear wheel, please refer to our article on how to remove your eBike's wheel if you are unsure how to do it. After t…
Adjusting the shifting mechanisms of your eBike
**Tools needed:** * 9mm wrench or Torque wrench with 9mm socket * #2 Phillips head screwdriver Optional: * Bike repair stand * Replacement derailleur hanger * 5mm Allen/Hex wrench (for hanger replacement) * 19mm wrench (for wheel axle nuts during hanger replacement) * Shift cable (if cable is frayed u…
Troubleshooting: Noisy Brakes
This troubleshooting article can be followed to resolve issues that may cause noisy brakes. Keep in mind that new brakes require a "bed-in" process in which the outer layer of the pads and rotor will be worn down over the course of your first several rides on the bike. In the case the brakes are still making noise aft…
Brake Adjustment
**TOOLS NEEDED:** * 5mm Hex (Allen) key Optional: * Pliers - for helping pull taught brake cable * Rotor trueing tool or flat, non-marring adjustable wrench * White piece of paper - gives user a visual assistance when adjusting caliper ![][1]![][2] **WARNING:** Avoid contact with your brake rotor. Oils an…
