As of October 28th, Gen 3 Mobility, LLC has ceased operations and is no longer offering customer support.
During our brief existence we were fortunate to service many incredible customers, build some amazing products and have fun doing it.
We thank you for your support.
How to re-box a bike
In some cases you may need to re-box a bike that you have already built up so that it can be shipped. There are a few steps you can take while re-boxing to decrease the risk of damage in the shipping process. Locating and reusing all the packaging that came with the bike will yield the best results. First, if startin…
Replacing a Shift Cable or Housing on your eBike
There are a multiple reasons to change the shift cable on your eBike. First we will look at reasons why you can be having shifting issues, and then we will get into the repair/replacement process. This repair is made much easier with a bike stand, putting a bike upside-down to do repairs can scratch and damage compo…
Seat / Saddle Adjustment
**ADJUSTING THE SEAT / SADDLE OF YOUR EBIKE** Here you will find a guide on how to adjust the height, rotation, and the leveling of the saddle for the most comfortable ride quality. **NOTE: **It is important to re-check seat height after making adjustments to saddle position **Tools required:** * 6mm Allen (Hex)…
Common eBike Problems
**COMMON EBIKE PROBLEMS** Here are things to check when your ebike is experiencing issues **Always check that your battery is installed fully before riding, failure to ensure that it is locked in place can result in damage to the bike, risk of having the battery fall out while riding and/or shorting the electrical s…
Replacing a Flat Tire on your eBike
This step-by-step applies to all of our electric bikes, if you have any trouble, please reach out to us or to your local bike shop. **TOOLS REQUIRED:** * Wrench (if removing the rear wheel) * Tire levers (plastic) * Replacement tube or a patch kit * Inflation device for use with a schrader valve (optional) …
Adjusting the shifting mechanisms of your eBike
**Tools needed:** * 9mm wrench or Torque wrench with 9mm socket * #2 Phillips head screwdriver Optional: * Bike repair stand * Replacement derailleur hanger * 5mm Allen/Hex wrench (for hanger replacement) * 19mm wrench (for wheel axle nuts during hanger replacement) * Shift cable (if cable is frayed u…
Removing the rear wheel of your eBike
Welcome to the step-by-step guide to removing and replacing the rear wheel of your bike. Unlike the front wheel of your bike, the rear wheel uses 18mm nuts to secure the axle to the frame. Also while removing the back wheel you will be working around the derailleur and derailleur guard. Tools Required: * 18mm Box …
How do I change my eBike distance display (miles / km)?
**HOW DO I CHANGE MY EBIKE DISTANCE DISPLAY (MILES / KM)?** **HOW TO CHANGE SETTINGS:** * **"+ & -" = (Press and hold) To enter "General settings"** (Quick press) "M" to switch between St.1, St.2, and St.3 (confirm/exit by holding "M" until setting screen closes) * **"St.1" = Reset trip distance (Y or N)** …
Assembly: The Stride ELM107
** ****Tools needed:** * Hex wrench set (supplied) * Wrench tool set (supplied) **Parts needed:** * Pedals * Battery charger * Rear light * Front wheel quick release skewer * Keep your packaging Let's go over assembly instructions for The Stride Step-through electric bike from Gen3. This video cover…
Troubleshooting: Noisy Brakes
This troubleshooting article can be followed to resolve issues that may cause noisy brakes. Keep in mind that new brakes require a "bed-in" process in which the outer layer of the pads and rotor will be worn down over the course of your first several rides on the bike. In the case the brakes are still making noise aft…
