As of October 28th, Gen 3 Mobility, LLC has ceased operations and is no longer offering customer support.
During our brief existence we were fortunate to service many incredible customers, build some amazing products and have fun doing it.
We thank you for your support.
Why won't my battery charge? (for Groove model)
**Symptoms / things to check for on the charger:** If the battery does not charge, when the battery is removed from the bike frame and plugged into the charger directly then this is likely a blown or defective 5A charging fuse, or an issue with the charger. The light on the charger brick will turn from green to red…
Why won't my battery charge? (For Flex, Outcross, and Stride models)
## If the battery does not charge, when the battery is removed from the bike frame and plugged into the charger directly. This is likely a blown or defective 5A charging fuse, or an issue with the charger. The light on the charger brick will turn from green to red when the charger is actively charging the battery. I…
Common eBike Problems
**COMMON EBIKE PROBLEMS** Here are things to check when your ebike is experiencing issues **Always check that your battery is installed fully before riding, failure to ensure that it is locked in place can result in damage to the bike, risk of having the battery fall out while riding and/or shorting the electrical s…
Can I charge my battery when it is on the eBike?
Absolutely! All Gen3 ebikes come with a built-in charging port. * **Stride, Flex, and Outcross** charging ports are located on the **Rider’s Left Side **of the Downtube near the bottom bracket. * **The Groove’s** charge port is located on the **Rider’s Right Side** **directly on the battery.** * Plug the inclu…
Battery Charging Information
**BATTERY TIPS** **Note: **Your electric bike comes with two copies of the battery key. Keep one key in a safe place for repairs, maintenance, and emergencies, and to bring with you to the bike shop. * Remove the battery by turning the key to the UNLOCK position. The battery is then released from the bike frame ho…
Ebike Functions and Display Settings
**HOW DO I TURN MY EBIKE ON / OFF?** Your bike will turn on at the display, by pressing and holding the "M" button to the left of the screen. The Groove fat tire folding bike, has one extra step: * If you find that the display doesn't turn on; check that your key in the battery is turned to the "ON" position (If …
