As of October 28th, Gen 3 Mobility, LLC has ceased operations and is no longer offering customer support.
During our brief existence we were fortunate to service many incredible customers, build some amazing products and have fun doing it.
We thank you for your support.
Recommended tools for your eBike
**HERE YOU WILL FIND A LIST OF TOOLS YOUR BIKE WILL USE** **ASSEMBLY TOOLS:** **Allen/Hex keys: **Avoid using "multi-tools" for assembly as they cannot properly tighten items of higher torque * 3mm * 4mm * 5mm * 6mm * 8mm **Other tools:** * Pedal wrench (or 15mm wrench) * 19mm wrench (for rear whee…
eBike Security
**LOCATION AND SECURITY ENVIRONMENT CONSIDERATIONS** Choosing a prudent location when securing your eBike is the first step to ensuring property retention. * Visibility of location? * Is the location public or private? * Can you watch the bike from where you are or will be? * Time of day? * Durability of o…
General e-Bike Part Names
**eBike Frame Components** ![][1] **eBike Electronic Hardware** ![][2] **eBike Hardware** ![][3] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpfltr2_kb_attachments/2021/04-27/2e78653d-3063-47ee-bc82-a1b0b05907d4/ELM105-Flex-Frame.jpg [2]: https://hf-files-oregon.s3.amazonaws.com/hdpfltr2_kb_attachments/…
Assembling the Headset for your Groove eBike
This step-by-step applies only to the Groove ebike (Other Gen3 ebikes use a different headset). **Tools Needed:** * 6mm Hex key * Adjustable wrench (adjust to 36mm) * Spanner * Assembly Grease **Headset / Cockpit Assembly ** **1.** Assemble the middle portion of the handlebar system. * Connect the bott…
Replacing a Shift Cable or Housing on your eBike
There are a multiple reasons to change the shift cable on your eBike. First we will look at reasons why you can be having shifting issues, and then we will get into the repair/replacement process. This repair is made much easier with a bike stand, putting a bike upside-down to do repairs can scratch and damage compo…
Assembly: The Groove ELM102
[ ][1] [ ][1] **Tools needed:** * Hex wrench set (supplied) * Wrench tool set (supplied) **Parts needed:** * Pedals * Battery charger * Rear light * Front wheel quick release skewer * Keep your packaging Let's go over assembly instructions for The Stride Step-through electric bike from Gen3. This …
Assembly: The Outcross ELM106
**Tools needed:** * Hex wrench set (supplied) * Wrench tool set (supplied) **Parts needed:** * Pedals * Battery charger * Rear light * Front wheel quick release skewer * Keep your packaging Let's go over assembly instructions for The Outcross electric bike from Gen3. This video covers the unboxing a…
Common eBike Problems
**COMMON EBIKE PROBLEMS** Here are things to check when your ebike is experiencing issues **Always check that your battery is installed fully before riding, failure to ensure that it is locked in place can result in damage to the bike, risk of having the battery fall out while riding and/or shorting the electrical s…
Replacing a Flat Tire on your eBike
This step-by-step applies to all of our electric bikes, if you have any trouble, please reach out to us or to your local bike shop. **TOOLS REQUIRED:** * Wrench (if removing the rear wheel) * Tire levers (plastic) * Replacement tube or a patch kit * Inflation device for use with a schrader valve (optional) …
eBike Maintenance Overview
**eBikes** should be maintained on a regular basis to ensure a worry-free riding experience. Just as with automobiles, eBikes require regular maintenance to ensure that small issues do not progress into bigger issues that leave you stranded out on the road, or potentially endangered. Below is a list of care basics and…
